FAQ
Frequently Asked Questions
We’re so happy you’re here! Below are answers to some of our most commonly asked questions. If you still need assistance, we’re always happy to help. Please reach out to us through our Contact Us page or email us at shop@thesereneboutique.com
When will my order ship?
Orders are typically processed within 1–3 business days. Once your order has shipped, you’ll receive a confirmation email with tracking information.
Please note that processing times may be longer during new launches, holidays, or promotional events.
How long does shipping take?
Shipping times vary depending on your location.
- Standard Shipping: 3–7 business days
Once your package leaves our facility, shipping times are determined by the carrier.
How can I track my order?
Once your order ships, you’ll receive an email containing your tracking number. You can use this number to monitor your package until it arrives.
What is your return policy?
We accept returns on eligible items within 14 days of delivery.
Items must be:
- Unworn
- Unwashed
- In their original condition
- With all original tags attached
Items marked Final Sale, accessories, gift cards, and intimate items cannot be returned.
For complete details, please visit our Shipping & Returns page.
Can I exchange an item?
If you need a different size, please contact us as soon as possible. Exchanges are subject to product availability.
How do I know what size to order?
Each product includes its own sizing information to help you find your best fit.
If you’re between sizes or have questions, we’re happy to help before you place your order.
My order arrived damaged or incorrect.
We’re so sorry! Please contact us within 48 hours of receiving your order.
Include:
- Your order number
- Photos of the item(s)
- A brief description of the issue
We’ll work quickly to make it right.
Do you restock sold out items?
Some of our collections are limited edition and may not be restocked.
Follow us on Instagram or subscribe to our newsletter to be the first to know about new arrivals and restocks.
Can I cancel or change my order?
Orders begin processing quickly. If you need to make a change, please contact us immediately.
While we’ll do our best to accommodate your request, we cannot guarantee changes once an order has been processed.
Do you offer local pickup?
At this time, we do not offer local pickup unless otherwise announced through our social media or special events.
How can I contact Serene Boutique?
We’d love to hear from you!
Please visit our Contact Us page or email us at shop@thesereneboutique.com
We typically respond within 1–2 business days.
Thank You!
Thank you for shopping with Serene Boutique. Every order means so much to us, and we’re grateful to be part of your journey. We hope every piece helps you feel confident, feminine, and beautifully yourself.
“She is clothed with strength and dignity.” — Proverbs 31:25 ✨