Refund policy
At Serene Boutique, we want you to love every piece you receive. If you’re not completely satisfied with your purchase, we’re here to help.
Return Window
Returns are accepted within 14 days of the delivery date.
To be eligible for a return, your item must be:
- Unworn and unwashed
- In its original condition
- Free of stains, odors, makeup, deodorant marks, pet hair, or other signs of wear
- Returned with all original tags attached
A valid proof of purchase is required. Items that do not meet these requirements may be declined.
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
- Sale or clearance items
- Gift cards
- Accessories (including hats, jewelry, hair accessories, belts and handbags)
- Bodysuits
- Intimates
- Items marked “Final Sale”
Damaged or Incorrect Items
Please inspect your order upon arrival.
If you receive a damaged, defective, or incorrect item, contact us via email within 48 hours of delivery at 💌shop@thesereneboutique.com
Please include:
- Your order number
- Clear photos of the item
- A brief description of the issue
Once reviewed, we’ll work with you to provide an appropriate replacement or resolution.
How to Start a Return
To request a return, sign in to your customer account or email us at
Select the eligible item you would like to return, choose your return reason, and include any relevant details in the notes. If you are requesting a different size, include the desired size in your note.
Once your request is approved, we’ll provide return instructions. Items sent back without prior approval may not be accepted.
Exchanges
Need a different size?
If your desired size is available, we’ll gladly exchange your item. Exchanges are subject to availability. If the requested size is unavailable, store credit will be issued after the returned item has been received and approved.
Store Credit
Eligible returns are issued as store credit only. Refunds to the original payment method are not offered for standard returns.
Store credit never expires and can be used toward a future purchase at Serene Boutique. You’ll receive an email once your return has been inspected and your store credit has been issued.
Return Shipping
Approved eligible returns include one complimentary return shipping label per order. If items from the same order are returned separately, any additional return shipping costs are the customer’s responsibility.
Original shipping charges and upgraded or expedited shipping fees are nonrefundable, except when the return results from an incorrect, damaged, or defective item sent by Serene Boutique.
Order Cancellations
Orders begin processing quickly and cannot be canceled through a customer account.
If you need assistance, contact us as soon as possible at 💌shop@thesereneboutique.com. We cannot guarantee that an order can be changed or canceled after it has been placed.
Questions?
We’re always happy to help.
If you have any questions regarding your return, exchange, or damaged item, please contact us at:
Thank you for supporting Serene Boutique. We truly appreciate every order and are grateful to have you as part of our community.